Privacy Policy

Last updated: April 18, 2026

1. Introduction

Loft Convert Bristol ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://loftconvertbristol.co.uk (the "Site") and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data Collected Directly From You

When you submit a quote request form, contact us, or interact with our Site, we may collect:

• Full name
• Email address
• Phone number
• Postal code / address
• Type of loft conversion you're interested in
• Any additional information you provide in messages or forms

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing activity:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referral source (how you found us)
• Device type (mobile, desktop, tablet)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide our services: Process your quote request and deliver you a detailed quote from our expert team
• To communicate with you: Respond to your inquiries, send you updates about your quote, and provide customer support
• To improve our Site: Understand how users interact with our Site and make improvements
• To send marketing communications: Send you information about our services, special offers, and updates (with your consent)
• To comply with legal obligations: Meet regulatory requirements and respond to legal requests
• To prevent fraud: Detect and prevent fraudulent activities and other illegal activities
• For analytics: Understand user behavior and optimize our marketing efforts

4. Disclosure of Your Information

We may disclose your information in the following circumstances:

To Our Team

When you submit a quote request, our team processes your information to deliver you a detailed quote. Our team is bound by confidentiality agreements and will only use your information to provide you with a quote and discuss your project.

To Service Providers

We may share your information with third-party service providers who assist us in operating our Site and conducting our business, including:

• Email service providers
• Analytics providers
• Payment processors
• Cloud hosting providers

For Legal Reasons

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, or court orders
• Enforce our Terms of Service and other agreements
• Protect the security or integrity of our Site
• Protect the rights, privacy, safety, or property of Loft Convert Bristol, our users, or the public

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure database storage
• Access controls and authentication
• Regular security audits

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us:

• Remember your preferences
• Understand how you use our Site
• Improve our Site's functionality
• Track analytics and user behavior

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking cookies may affect your ability to use certain features of our Site.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

For UK/EU Residents (GDPR)

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (right to be forgotten)
• Restrict processing: Limit how we use your data
• Data portability: Receive your data in a portable format
• Object: Opt-out of certain processing activities
• Withdraw consent: Withdraw consent to marketing communications

To Exercise Your Rights

To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days of receiving your request.

8. Marketing Communications

We may send you marketing communications about our services, special offers, and updates. You can opt-out of these communications at any time by:

• Clicking the "unsubscribe" link in any email we send
• Contacting us at [email protected]
• Updating your preferences in your account settings

9. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

10. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information and terminate the child's account.

11. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Quote request information: Retained for 2 years or until you request deletion
• Email communications: Retained for 1 year unless you opt-out
• Analytics data: Retained for 12 months

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our Site and updating the "Last updated" date at the top of this page. Your continued use of our Site following the posting of changes constitutes your acceptance of those changes.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

This Privacy Policy is provided for informational purposes and does not constitute legal advice. For specific legal guidance, please consult with a qualified attorney.